What if I need to cancel an order?
You have the right to cancel your order up to 14 days after the order has been delivered if the products have been ordered through this website and are new products, in original packaging, that are unopened, unused and undamaged. Cancellations must be made in witting within 14 days to:
Unit 4 Knowle Farm Business Centre,
or by email: firstname.lastname@example.org
If you decide to cancel your order and the products are in transit they must be returned to us as soon as they are received.
We will refund directly to the credit/ debit card used for payment within 30 days of the written cancellation notice and return of products.
Refunds will be excluding any postage or delivery costs and we suggest that returned products are sent Recorded Delivery as we cannot be held responsible for items lost in the post.
Returns under the 30 day money back guarantee must be agreed with Ravair Ltd so that the correct use of the unit is established. Returns must be made to Ravair Ltd at the address above and be undamaged and packed correctly.