Free UK Delivery On Orders over £40
Ring us on 01892 750 777
Free UK Delivery Over £40
Next Day Delivery - Available On All Orders

Issues with my order

Item Missing

If there is an item missing from your order, please contact us.

My Order Has Been Tampered With 

If you feel your delivery has been tampered with, or looks as if it has been opened/resealed you should refuse the parcel and not sign for it. Claims made for missing items after you have signed for it will be refused.

You've Sent Me The Wrong Item(s)

If you have been sent the wrong item please contact us. Once investigated we will send you a free returns label to then amend your order. If the item is out of stock for any reason, we will contact you to arrange an alternative. 

Faulty Item

If for some reason your order contains a faulty item please contact us immediately and we will assist you in returning the item. When we receive the item back we will replace the item, offer an alternative, offer a refund, or in some cases repair the item. If you receive an item that is faulty and return it within 28 days, unused and in original packaging, we may be able to offer you a refund of the costs of your goods minus the costs of postage/packaging. 

If the item becomes faulty after the 28 days but before 12 months from the date of purchase (1 year warranty given with all electrical products), we will arrange collection of the item from any address the customer requests and repair or replace the faulty part within a specified time period. (This will depend on the nature of the fault, stock levels and replacement parts availability). The item will be returned to you at no extra cost.